Help Desk Contact Hours

Help Desk Contact Hours

The Help Desk is monitored Monday - Friday 7am - 5pm AEST.  We endeavour to respond to your query within 3 hours during these times.  

On Saturday & Sunday the help desk is checked periodically.  Any queries which require immediate action to allow you to place an order prior to an order cut off time on a Saturday or Sunday will be responded to otherwise all enquires will be responded to on Monday.

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      This will be due to you using a VPN based in another country. Please update your VPN to Australia. If you are still having these errors please contact us at help@canteenhub.com

    • Payment Method

      To remove your current payment method. Please contact our customer service team with the regsitered email used for processing your payment and we can action this for you.

    • Can we get meals for our Group or School?

      Are you a group or school leader? Are you looking for a school lunch program, sports event catering or individualised group catering? More info for Groups & Schools Register and we will be in contact with at Canteen Hub

    • Missing Item from your order

      All of our supplying restaurants take great care when preparing each order but mistakes do happen from time to time. Please notify Canteen Hub ideally within 24 hours. We can investigate what has occurred and provide a resolution in conjunction with ...

    • Order is not loading to cart

      Please make sure you have made a selection in all categories on your order. We have recently made an update to the ordering process where we have made Base, Salads, Sides and Drinks were relevant mandatory. On the Salad, Sides & Drinks categories we ...