Managing my orders
Modify an order
You can request an order modification at any time prior to the order event. These requests can include: removing an item adding an item from the same pack making a note about a child's class making a note about an allergy This feature is not for: ...
Order not received
Please notify us within 24 hours or as soon as possible with your Order Number. Please empower the customer to notify their group organiser. All groups have their own profile and check orders placed - past, present & future. Our supplying restaurants ...
Missing Item from your order
All of our supplying restaurants take great care when preparing each order but mistakes do happen from time to time. Please notify Canteen Hub ideally within 24 hours. We can investigate what has occurred and provide a resolution in conjunction with ...
Pending Orders
Canteen Hub has the feature to allow you to place a late order. This order goes into a pending state and the restaurant is notified. It is at the restaurants discretion if they can accept or decline this order after the order cut off time. You will ...