Canteenhub | Managing My Orders

Managing my orders
Modify an order
You can request an order modification at any time prior to the order event. These requests can include: removing an item adding an item from the same pack making a note about a child's class making a note about an allergy This feature is not for: ...
Order not received
Please notify us within 24 hours or as soon as possible with your Order Number. Please empower the customer to notify their group organiser. All groups have their own profile and check orders placed - past, present & future. Our supplying restaurants ...
Missing Item from your order
All of our supplying restaurants take great care when preparing each order but mistakes do happen from time to time. Please notify Canteen Hub ideally within 24 hours. We can investigate what has occurred and provide a resolution in conjunction with ...
Pending Orders
Canteen Hub has the feature to allow you to place a late order. This order goes into a pending state and the restaurant is notified. It is at the restaurants discretion if they can accept or decline this order after the order cut off time. You will ...

Popular Articles
Subs for You & Subway Allergen Information
Subs For You Lunch program provides Subway menu items to schools. Please find the latest allergen information for Subway to check against the product you would like to order from your school lunch menu. Updated by Subway on February 2024
Missing Item from your order
All of our supplying restaurants take great care when preparing each order but mistakes do happen from time to time. Please notify Canteen Hub ideally within 24 hours. We can investigate what has occurred and provide a resolution in conjunction with ...
Can we get meals for our Group or School?
Are you a group or school leader? Are you looking for a school lunch program, sports event catering or individualised group catering? More info for Groups & Schools Register and we will be in contact with at Canteen Hub
Help Desk Contact Hours
The Help Desk is monitored Monday - Friday 7am - 5pm AEST. We endeavour to respond to your query within 3 hours during these times. On Saturday & Sunday the help desk is checked periodically. Any queries which require immediate action to allow you to ...
Subs for You & Subway Nutritional Information
Subs For You School Lunch Program sells Subway products on their menu. Please find the latest Subway Nutritional information attached to allow you to double check the product your are ordering. Updated by Subway February 2024

Canteenhub | Managing My Orders | Knowledge Base